37bd's Privacy Policy — Your data is safe with us

This Privacy Policy 37bd Applies to all users of the platform and its services. 37bdBy registering on or using the - platform, you fully agree to this Privacy Policy.

37bd We believe you have the ultimate right over your personal information. That is why we are always transparent about what data is collected, why it is collected, and how it is kept secure.

This policy has been crafted with Bangladeshi users in mind In Bengali This policy has been prepared in Bengali. However, the English version shall prevail for all legal purposes. This policy 37bdApplies to -'s website, mobile app, and all digital services.

37bd Only the information necessary for our services is collected. We do not request unnecessary or sensitive data. A category-wise breakdown is provided below.

Data We Collect 37bd Uses your data for the purposes listed below. Each purpose is specific and aimed at improving your experience.

• Account Management: For registration, login, and account security.
• Payment Processing: For processing incoming deposits and outgoing withdrawals.
• KYC Verification: For verifying your identity and age.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: For resolving support tickets and complaints.
• Promotional Communications: To inform you about bonuses and offers (you can opt out at any time).
• Legal Obligations: To comply with regulatory authority guidelines.
• Service Improvement: To improve your experience on the platform.

37bd Your data is stored on secure, encrypted servers. Retention periods vary depending on the type of data and applicable legal requirements.

• While your account is active: All data is retained for as long as your account remains active.
• After Account Closure: Financial transaction records are retained for up to 5 years as required by law.
• KYC Documents: 3–5 years in accordance with regulatory requirements.
• Gaming Logs: 2 years for responsible gaming and dispute resolution.
• Cookie Data: 30 days to 1 year, depending on the cookie type.

Once the designated retention period expires, data is securely deleted or anonymized.

37bd Your data is not generally shared with anyone. However, there are a limited number of situations where sharing may be necessary.

• Payment Processor: Minimal information is shared with payment gateways such as bKash, Nagad, and Rocket solely to process transactions.
• Technology Partners: Game software providers may access certain data, but are bound by strict confidentiality agreements.
• Legal Authorities: We are legally required to disclose information when ordered by a court or requested by a regulatory authority.
• Fraud Investigation: Information may be shared with relevant authorities in the course of investigating organized fraud.

37bd Cookies are used to enhance your experience on the website. Cookies are small text files stored in your browser.

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Helps remember your preferences, such as language or theme settings.
• Analytics Cookies: Used to understand platform usage statistics. This information is anonymous.
• Marketing Cookies: To show you relevant ads. You can disable this through your browser settings.

You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may cause some platform features to stop working properly.

37bd Industry-standard security technologies are used to protect your data. Our key security measures are outlined below.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification is available as an added layer of account security.
• Firewall Protection: A robust firewall is active at the server level.
• Regular Audits: Regular system audits are conducted by independent security experts.
• Data Backup: Encrypted backups are taken regularly to ensure no data is ever lost.
• Access Control: Only authorized personnel have access to specific data.

37bdAs a - user, you have the following rights over your personal data.

37bd We do not provide services to anyone under the age of 18. We do not collect data from minors, and there is no provision for them to create an account.

• Date of birth verification is mandatory at the time of registration.
• If there is any doubt, age verification is carried out using KYC documents.
• Any account found to belong to a minor is immediately suspended and all associated data is deleted.
• Parents can report suspicious activity to our support team.

37bd The platform uses certain third-party services, such as game software providers and payment gateways. These services operate under their own privacy policies.

• Game Provider: Slots and Bingo games are powered by software from designated providers, who may have access to game session data.
• Payment Gateway: The privacy policies of bKash, Nagad, and Rocket apply to their respective services.
• Analytics Tools: The tools used to analyze platform performance collect anonymous data.

37bd Not responsible for third-party privacy policies, but works exclusively with trusted and verified partners.

37bd We reserve the right to update this Privacy Policy at any time. Users will be notified in advance of any significant changes.

• The date of the latest update will always be shown at the top of this page.
• You will be notified by email or platform notification if any significant changes are made.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions, concerns, or complaints regarding the Privacy Policy 37bdContact the - support team.

• Live Chat: Click the support icon on the platform to get instant help.
• Email: [email protected] — Responses within 24 hours.
• Support Hours: 7 days a week, 24 hours a day.